In order to receive better and faster support, please make sure to:

• Always write your full name (including middle initial), address and transaction number (if you have already purchased our products).
• Include all previous correspondence when replying to our e-mails.
• Please do not use multiple e-mail addresses in communication with us.

Software support questions please address to: embird@embird.net

Stock designs questions please address to: embird@embird.net

If you didn’t receive an answer from us within one working day, please check:

1. if your mailbox is full and is not receiving e-mails.

2. if you have written your return address correctly.

3. if anti-virus barrier, anti-spam filter, e-mail attachments filter or other filter applied by your ISP blocks receiving of normal e-mails.

If your mail was not sent because our ISP denied relaying with your ISP (your ISP is on the black list of the spam senders), please do following:

1. ask your ISP to be removed from the black list of the spam senders

2. try to send your mail to embird@embird.com or balarad@balarad.sk